We want you to love your Blank Laundry pieces. If something isn’t right, please read the policy below so we can help resolve it quickly.

Return Window

·        You have 14 days from the date of delivery to request a return.

·        Returns must be requested and authorised before sending items back. Unauthorised returns will not be accepted or refunded.

Return Conditions

·        Items must be unworn, unwashed, undamaged, and unused.

·        All original tags must be attached.

·        Items should ideally be returned in the original packaging.

How to Request a Return

1.     Email info@blank-laundry.com with your order number in the subject line.

2.     If your return is approved, we’ll provide the correct return address and instructions.

3.     Items sent back without following this process will not be eligible for refund or exchange.

Shipping Costs

·        International customers: Return shipping is at your own cost.

·        UK customers: We provide a Royal Mail return label. The shipping fee will be deducted from your refund. (Exchanges do not incur a return shipping fee.)

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email info@blank-laundry.com with your order number and a clear photo of the issue as soon as possible.
We handle these on a case-by-case basis and will work to provide a satisfactory solution.

Non-Returnable Items

·        Sale items (including discounted products)

·        Gift cards

Sale items cannot be refunded. Where possible, we are happy to offer exchange or store credit if stock allows. Gift cards are final sale.

Exchanges

·        Exchanges are processed once the returned item is received and approved.

·        Please email info@blank-laundry.com with your exchange request so we can confirm stock availability.

Refunds

·        Once we’ve received and inspected your authorised return, we’ll notify you of approval or rejection.

·        Approved refunds are processed to your original payment method.

·        Please allow time for your bank or credit card provider to process and post the refund.

Notes on Sustainability

We are conscious of our environmental footprint, and returns are one of the biggest challenges for any e-commerce brand. To help reduce unnecessary returns, we:

·        Provide detailed sizing information on our website.

·        Offer personal sizing or product advice before purchase.

If you’re unsure about sizing or fit, please email info@blank-laundry.com — we’re always happy to help.